Identify a client experiencing hearing loss, blocked ears, discomfort, suspected earwax build-up or communication difficulties that may benefit from professional ear canal assessment. Once appropriate, initiate a referral to SoundBack Ear Care.

Before any referral is submitted, obtain explicit informed consent from the client or their authorised legal representative to securely share their details with SoundBack Ear Care in accordance with UK GDPR and professional confidentiality requirements.

Complete our secure online SoundBack referral form using any computer, tablet or smartphone. The referral has been designed specifically for healthcare professionals and typically takes less than two minutes to complete. Once submitted, our clinical team reviews the referral and contacts the patient promptly to arrange a suitable home visit.

A qualified SoundBack clinician attends the patient's home and performs a comprehensive clinical assessment. Using professional video otoscopy, both ear canals are examined to identify impacted earwax, meatal obstruction or other visible findings before any treatment is undertaken.

Where clinically appropriate, earwax is removed using modern water-free microsuction under continuous visual guidance. In suitable cases, carefully controlled water irrigation may also be used where clinically indicated. Every procedure prioritises patient comfort, safety and preservation of ear canal health while avoiding outdated ear syringing techniques.

Every appointment is securely documented within our clinical management system. High-definition digital otoscopy images are captured before and after treatment to provide clear visual evidence of the patient's ear canal condition and the outcome of the procedure. These records form part of the patient's secure clinical notes and support continuity of care.

Once treatment has been completed, a secure online payment link is sent directly to the patient or their authorised representative. We offer immediate card payment together with flexible interest-free instalment options through Klarna and Shop Pay where available, allowing patients to choose the payment method that best suits their circumstances.

Following completion of treatment, SoundBack prepares a comprehensive clinical outcome report summarising the assessment, treatment performed and recommendations where appropriate. Secure before-and-after otoscopy images are included to demonstrate the clinical outcome. The report is then returned securely to the referring healthcare professional or home care agency, providing valuable documentation for ongoing patient care and internal record keeping.